Trainline tickets are refundable to a point. The delay is calculated against either the normal timetable or an amended timetable that is published in advance, for example during planned engineering works at weekends. Company No. Expand that section and select 'Change date/time' or 'Refund tickets'. Shapiro's tickets are 70 percent refundable, which is a little strange by American standards. Quick refunds - for direct access to refund and changes for a particular booking, find your confirmation email and click 'Manage booking'. However, we are very quick to respond if you contact us here! Trainline.com Limited is registered in England and Wales. List of Trainline Customer Service Numbers. 3 If your mobile ticket has already been activated, you will not be able to get a refund for that ride. VAT number: 791 7261 06. . You could also chat online or DM them on twitter. Depending on the train operator you'll be travelling with, you can claim compensation if there's a 15-minute or 30-minute delay to your journey. Trainline Corporate address The Trainline corporate address is: 120 Holborn London, EC1N 2TD United Kingdom Use DoNotPay to Get Trainline Refunds With Trainline, you have 28 days from the ticket's expiration date to request a refund. Train times, delays and disruptions 2 Find your booking in 'My Bookings' if you're on the web or 'My Tickets' if you're in the app. Onboard, seating and at the station. Search your inbox for auto-confirm@info.thetrainline.com. You can find our Paris office at 20 rue Saint-Georges. This kind of works the same way. If you haven't been able to find an answer to your question, we invite you to get in touch with us. Coach inquiries contact 0344 556 1355. If you are trying to cancel your ticket and you do not see a Cancel button, then this means that your ticket is non-refundable and non-exchangeable. Trainline has collected 412 reviews with an average score of 1.20. I also . 3846791. Photo by Rob Dammers CC BY 2.0 I hope you find this guide useful in getting a ticket exchange or refund. Why can't I refund my ticket? You can contact Trainline through 0333 202 2222. Apply business account contact 0124 447 0937. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. First click Journeys from the left-hand menu. I accidentally bought the wrong ticket! Customer service enquiries If you're a customer wanting to get in touch with our customer support team, please click here. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Can't find the email? How do I exchange my ticket? . Search your inbox for an email from auto-confirm@info.thetrainline.com. Customer service contact 0333 202 2222. Do you have a phone hotline? Ticket refunds and changes. If you need any more assistance, please do contact them on their site or customer service number. But think of it like this: When you have a "cancel for any reason" travel insurance policy, you get between 50 and 75 percent of your nonrefundable, prepaid expenses back. 3846791. Login Start Free Trial Are you a . Season ticket inquiries contact 0344 811 0150. If you don't have one yet you can sign up by following the link in your confirmation email. If you wish to do this, just select the relevant passenger (s). . If you are sure that you want to cancel, click confirm. Search Categories. No, we currently do not have a phone hotline. Enter your search term here. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Delayed trains and strikes: how to receive compensation. Trainline.com Limited is registered in England and Wales. We're always happy to help and will respond as quickly as we can. Please read our guide on refunds and exchanges here. 3 You can now review your refund amount. Our Customer Support team will offer you this same guidance on the phone. Please contact us here and we'll happily to do this. In the case of an emergency or a very last minute situation do not hesitate to contact the relevant rail operator. You can either call them or go directly to the train station to speak to someone at the ticket counter. Fee free changes on UK trains until 30th Nov 22; . Can I take a different train than the one I booked? Ticket refunds and changes. Ticket refunds and changes 12 articles ; Train times, delays and disruptions 9 articles . Company No. European rail: contact our support team. I used Trainline and paid via paypal 52.40 GBP Transaction ID 8UA17121KW122701T Transaction date 9 May 2021 13:15:30 BST Ticket collection reference W5R8N47L the train was cancelled and i have asked trainline for a refund They will not refund the ticket. Why? Applying for a refund can be done easily from your Dashboard. We can cancel the ticket to free up the seats or in case you need any proof for your insurance company. 4 Once you have clicked on calculate refund, you will be shown how much you will be refunded. I have cancelled my ticket but have not yet received my refund. Trainline.com Limited is registered in England and Wales. Bookings contact 0871 244 1545. Business account queries contact 0870 333 3555. Press enquiries I posted the tickets to them but they deny receipt (there is no tracking number). Click 'Manage my bookings'. How to Get a Refund Print This applies to all trainline for business accounts who have either signed for an account since August 2016 or had their account recently upgraded to a new dashboard. VAT number: 791 7261 06. . Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Company No. VAT number: 791 7261 06. . Can I change the name on my ticket? Sign in to your Trainline account. Proceed by clicking on calculate refund. Train times, delays and disruptions. Ticket refunds and changes. As anyone had trouble getting a refund back from train line because of a train strike been waiting now about 4 weeks & keep getting fobed off saying it will be in my account in 5 working days as they now the tickets could not be used . If you have an account, login to view all your bookings in one place. 3846791.
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